How we handle your personal data

Last updated: 30 June 2026

This Data Protection & Privacy Notice explains what information we may collect, how we use it, how it is stored, and how you can contact us about your personal data.

This notice has been prepared with reference to the United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”), where applicable. It is intended to provide general information about how Aura Brokerage handles personal data.

1. Who we are

Aura Brokerage (Aura Commercial Brokerage L.L.C - FZ) operates this website: www.aurabrokerage.ae.

Our office is located at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE.

For privacy, data protection, or personal data enquiries, contact us at info@aurabrokerage.ae.

2. Information we collect

This website collects personal information that you voluntarily submit through our general enquiry (contact), buyer registration, and seller registration forms. Depending on the form, this may include:

• Name, and job title or position
• Company or trade name
• Email address
• Phone number, and WhatsApp number if provided
• Country or location
• Enquiry type, and the commodity or service you are interested in
• Business details you choose to provide on the registration forms — such as company registration information, business activities, the commodities you buy or supply, and relevant contact persons
• Banking or trade-finance details, only if you voluntarily choose to enter them on the registration forms
• Your message or enquiry details, and any other information you choose to provide

The website forms currently do not require, and do not accept, any file or document uploads.

When you visit the website, our hosting provider also records limited technical information in standard server logs — such as your IP address, browser type, device information, the pages requested, and the date and time of your visit. The website does not load any third-party embeds, trackers, or analytics, and sets no cookies (see section 11).

3. How we use your information

We may use the information submitted through this website to:

• Respond to enquiries
• Contact potential buyers, sellers, partners, or clients
• Assess whether Aura Brokerage can assist with a requested service
• Manage business communications and maintain internal business records
• Improve the website, services, and user experience
• Protect the website against spam, fraud, misuse, or unauthorised activity
• Comply with legal, regulatory, or compliance obligations where applicable

We only use your personal information for legitimate business purposes and in connection with the services or enquiries you have requested.

4. How your information is stored

Enquiries submitted through the website are not stored in a database on the website. When you submit a form, the details are sent by email to our business inbox and retained there, protected by the access controls of our email provider. Access is restricted to authorised Aura Brokerage personnel who need it for business, compliance, or support purposes.

If, in the future, forms are connected to a database or secure document storage, enquiry information would be held in a secure, access-restricted environment, and this notice would be updated accordingly.

5. Document uploads and KYC information

At this stage, the website collects enquiry information through forms only. The forms do not accept document uploads, and you should not attach sensitive documents to website submissions.

Where identity, financial, compliance, or trade documents are needed for onboarding, verification, due diligence, or KYC/AML purposes, these are requested and handled separately through secure channels, and accessed only by authorised individuals for legitimate business, compliance, or legal purposes.

If secure document-upload functionality is added to the website in the future, this notice will be updated and appropriate safeguards applied.

6. Who we may share information with

We share personal information only where necessary for business, technical, legal, regulatory, or compliance purposes. This may include:

• Authorised Aura Brokerage personnel and representatives
• Our website hosting and email provider, used to serve the website and deliver enquiry emails
• Professional advisers, where required
• Regulators, authorities, or law enforcement bodies, where legally required

If you choose to contact us using the WhatsApp link on the website, your use of WhatsApp is governed by WhatsApp's own privacy policy. We do not sell personal information.

7. International data transfers

Some providers used to host the website or deliver email may process or store data outside the United Arab Emirates. Where personal information is transferred internationally, Aura Brokerage takes reasonable steps to ensure such transfers are handled appropriately and in line with applicable data protection requirements.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this notice. This may include retaining information to respond to enquiries, manage business relationships, maintain records, comply with legal or regulatory obligations, resolve disputes, and protect the business from fraud or misuse.

When personal information is no longer required, we take reasonable steps to delete, anonymise, or securely retain it in accordance with applicable requirements.

9. Security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction. These include serving the website over HTTPS, basic anti-spam protection on the forms, restricted access to enquiry emails, and the use of a reputable hosting provider.

However, no website, email system, or internet transmission method can be guaranteed to be completely secure. Please take care when submitting information online.

10. Your rights

Depending on applicable data protection law, you may have rights in relation to your personal information. These may include the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, or objection to certain types of processing.

To make a privacy or data protection request, please contact us at info@aurabrokerage.ae. We may need to verify your identity before responding to certain requests.

11. Cookies and website technologies

The Aura Brokerage website does not set cookies, and we do not currently use advertising, marketing, or analytics tracking technologies. The website loads no third-party embeds (such as maps, videos, or chat widgets), so no third party sets cookies through this site.

The Contact page includes a “View on Google Maps” link. This is an ordinary link — no map is embedded — and Google only receives your information if you choose to click it, after which Google's own privacy policy applies.

If non-essential analytics, advertising, or tracking technologies are introduced in the future, this notice will be updated and consent options added where required.

12. Changes to this notice

Aura Brokerage may update this Data Protection & Privacy Notice from time to time. Any updates will be published on this page with a revised “Last updated” date.

13. Contact us

For questions about this notice or how your personal information is handled, please contact:

Aura Brokerage (Aura Commercial Brokerage L.L.C - FZ)
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Website: www.aurabrokerage.ae
Email: info@aurabrokerage.ae